CREATING ORGANIZATIONAL EXCELLENCE

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Traditionally, organizational success has been measured by such indicators as profitability, return on investment, increased percentage of sales, market share, or increases in performance and productivity.  In the public sector, efficiency, effectiveness, and economy are often measures focused through quality of service.  Although such measurements remain important, focus on these measures alone could restrain an organization's potential for growth during difficult times and inhibit its long-term growth and sustainability.  Too often, particularly during challenging times and situations, management views its employees as people whose worth originates only from their job function as a fractional part of the total work process.  This attitude is self-defeating and counterproductive. New approaches are now mandatory in building and sustaining organizational excellence.

Dynamic successful leaders in both the public and private sectors maximize organizational performance by understanding the core relationships within the organization and the many cultural and operational subsystems that impact overall performance beyond traditional measurements. In today’s world of work, leadership deliberately creates a passion for excellence across the entire organization by actively engaging people in the process of organizational improvement.   Research clearly shows that business prospers when organizational and leadership development practices are applied so the business can better perceive, understand, and act upon human process components and how they interact to create a winning culture.

OUR IDENTITY & PURPOSE

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HOPS International LLC is a recognized world-class leader in the design, development, and facilitation of innovative Organizational Development (OD) and Human Resources Development (HRD) solutions.   Established in 1992 by Charles T. Walsh, HOPS International LLC has been providing professional services in Organizational and Leadership Development, Training Systems Design, Change Management, and Organizational Performance Improvement through the consultative design, development, and facilitation of innovative organizational improvement solutions, competency-based skill development programs, and facilitation of training and development courseware and related performance improvement strategies that appeal to professionals in a variety of industries.  We always take into consideration current valid theories and state-of-the-art methodologies of adult learning. The main focus of our innovative and cost-effective solutions have been in the primary areas of Organizational Development, Leadership Development & Training, Executive Performance Coaching, Team Building, Change Management, Cultural & Operational Alignment, Diversity Awareness, specialized Organizational Performance Enhancement initiatives, and Business Process Reengineering.

Our personalized approach in addressing human and organizational development needs begins with a customized assessment and analysis, incorporates competency-based supervisory, management and executive leadership development, and, where appropriate, targeted business and operational process reengineering initiatives.  Our primary goal is to provide our clients with results-oriented, sustainable innovative solutions to the challenges of human and organizational performance improvement. 
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THE RIGHT STRATEGIC SOLUTION

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HOPS International LLC addresses the dilemma, situations, and challenges facing both management and employees today by effectively analyzing those interpersonal, group, and organizational components as they impact individual and organizational performance.  Through innovative and up-to-date applications of organizational development and human resource improvement methodologies, HOPS International LLC and it’s team of experienced professionals does more than just provide a mechanical approach to solving and improving your organization's bottom line performance. 

As a globally acclaimed organizational and leadership development team, HOPS International LLC provides a personalized consultative approach, from leadership to the front-line, to increase effectiveness and efficiency of performance by analyzing not only how employees perform their jobs, but why, what they think, and how they feel, thus humanizing relationships between  management and employees throughout all levels of the organization.  Our approach is based on the following core practices model that we customize for each unique client:

Providing a balanced combination of professional consulting services beginning with diagnostic assessment  that focuses on leadership and organizational performance improvement, HOPS International LLC can assist your organization, public and private, in creating and sustaining truly winning cultures wherein people at all levels willingly support the organization’s mission and goals.

SUSTAINABLE POSITIVE PERFORMANCE

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The relationships that exists between management and employees is a determining factor for results-oriented sustainable performance.  The Organizational Development process, merged with sound human resource development practices, can provide positive results in any size or type of organization.  It will be quickly apparent to you that your organization has positively changed.  You will have increased productivity, along with improved quality of work based on a willingness to support defined goals and objectives through active involvement and ownership at all levels.  Your organization’s team members, because they are actively engaged in a unique state-of-the-art consultative organizational and leadership development process, become more committed and loyal to mission and objectives, have higher job satisfaction, and on the whole, possess greater motivation – resulting in often dramatic performance improvements.

By becoming more aware of total organizational performance, you and your management team will increase your ability to develop operational strategies that employees at all levels will more readily and effectively execute.  In addition, you will see improved teamwork between departments.  Communications within the organization will be enriched and free flowing, and finally, you will be aware of a positive and creative culture throughout the organization.
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VISION-TO-RESULTS STRATEGIC PARTNERSHIPS

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HOPS International LLC has adopted a process consulting approach in addressing organizational and human resource performance issues, challenges, and situations. In the world of business, there are no distinct compartments separating the study of work groups.  We analyze inter-related segments and look at the total picture by integrating the most current findings in organizational development and behavioral sciences with expertise gleaned from years of human resources management and organizational development experience – both in the public and private sectors. We work closely with your leadership and employee teams to build linkages and alignment from vision to end results – examining each component and its relationship to success along the way!

As a strategic business partner, HOPS International LLC works closely with our clients to provide quality professional engaging consulting services to address the emerging challenges of the 21^st century in the areas of human and organizational development and organizational performance improvement.  Our unique focus of customized organizational development and training initiatives and hands-on consultative support services has helped many organizations, public, private, and non-profit sectors, achieve significant improvements and sustainable results.  We have successfully supported clients in multiple industries, both private and public sector, including Manufacturing, IT, Insurance, Banking, Hospitality, Theme Park/Entertainment, Restaurant & Food Service Management, Sales & Marketing, Customer Service, Manufacturing, Telecommunications, and multiple domestic and foreign Government entities from the Federal government to local cities.

Our consultants bring to your organization broad perspectives drawn from years of exceptional experience in industry, government, education, combined with the application of a wide variety of organizational and leadership development, psychological, and human performance improvement competency.
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SPECIALIZATION IN ORGANIZATIONAL PERFORMANCE IMPROVEMENT

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Our consultants bring to your organization broad perspectives drawn from years of exceptional experience in industry, government, education, combined with the application of a wide variety of organizational and leadership development, psychological, and human performance improvement competency.  The following illustrates the broad range of services offered by HOPS International LLC:

Ø  Organizational & Leadership Development Programs, Tools, and Services including:

o    Diagnostic Assessment

o    Cultural Profiling

o    Leadership Profiling

o    Strategic Alignment

o    Coaching

o    Leadership Development

o    Management Skill Development

o    Team Building

o    Strategic Alignment Services

Ø  Leadership Competency Assessment & Skill-Building

Ø  Supervisory & Management Competency Development & Skill Building Programs

Ø  Change Management Programs, Processes, Training, & Support Services

Ø  Vision & Cultural Alignment Programs & Tools

Ø  Workforce Capacity Planning

Ø  Business Process Reengineering (BPR) and Business Process Mapping (BPM)

Ø  Six Sigma Solutions

Ø  Knowledge Management Training and Mapping Process

Ø  Operational & Programmatic Improvement Programs

Ø  Organizational Change Management & Support Programs

Ø  Quality Improvement Programs (Certified TQM Facilitator & Consultant)

Ø  Business & Personal Performance Coaching

Ø  Strategic Planning Sessions

Ø  Customer Service Competency Development

WORLD-CLASS ACHIEVEMENTS

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Charles T. Walsh, Founder & Sr. Managing Director of HOPS International LLC - Established in 1992, HOPS International LLC is a recognized world-class leader in the design, development, and facilitation of innovative Organizational & Leadership Development, Human Resources Training & Development, and Change Management solutions. Its team of international associates specializes in Leadership and Organizational Development Programs, Training System Design, Organizational/Human Performance Improvement Programs, Change Management, TQM, Six Sigma, Customer Service Training, Executive Performance Coaching, Team Building, Cultural/Diversity Awareness, and Program/Project Management. HOPS International has distilled its state-of-the-art consultative approach to training & development solutions from more than 30 years of successful efforts assisting Fortune 500 companies, public sector organizations and foreign governments. The following tables are representative of the multiple clients, applications, and countries where HOPS International LLC has made a positive impact:

REPRESENTATIVE INTERNATIONAL FOCUS

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HOPS International LLC 2010