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CREATING ORGANIZATIONAL EXCELLENCE
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Traditionally, organizational success has been measured by such
indicators as profitability, return on investment, increased
percentage of sales, market share, or increases in performance and
productivity. In the public sector, efficiency, effectiveness, and
economy are often measures focused through quality of service.
Although such measurements remain important, focus on these measures
alone could restrain an organization's potential for growth during
difficult times and inhibit its long-term growth and
sustainability. Too often, particularly during challenging times
and situations, management views its employees as people whose worth
originates only from their job function as a fractional part of the
total work process. This attitude is self-defeating and
counterproductive. New approaches are now mandatory in building and
sustaining organizational excellence.
Dynamic successful leaders in both the public and private sectors
maximize organizational performance by understanding the core
relationships within the organization and the many cultural and
operational subsystems that impact overall performance beyond
traditional measurements. In today’s world of work, leadership
deliberately creates a passion for excellence across the entire
organization by actively engaging people in the process of
organizational improvement. Research clearly shows that business
prospers when organizational and leadership development practices
are applied so the business can better perceive, understand, and act
upon human process components and how they interact to create a
winning culture.
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OUR IDENTITY & PURPOSE |
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HOPS International LLC
is a recognized world-class leader in the design, development, and
facilitation of innovative Organizational Development (OD) and Human
Resources Development (HRD) solutions. Established in 1992 by
Charles T. Walsh, HOPS International LLC has been providing
professional services in Organizational and Leadership Development,
Training Systems Design, Change Management, and Organizational
Performance Improvement through the consultative design,
development, and facilitation of innovative organizational
improvement solutions, competency-based skill development programs,
and facilitation of training and development courseware and related
performance improvement strategies that appeal to professionals in a
variety of industries. We always take into consideration current
valid theories and state-of-the-art methodologies of adult learning.
The main focus of our innovative and cost-effective solutions have
been in the primary areas of Organizational Development, Leadership
Development & Training, Executive Performance Coaching, Team
Building, Change Management, Cultural & Operational Alignment,
Diversity Awareness, specialized Organizational Performance
Enhancement initiatives, and Business Process Reengineering.
Our personalized approach in addressing human and organizational
development needs begins with a customized assessment and analysis,
incorporates competency-based supervisory, management and executive
leadership development, and, where appropriate, targeted business
and operational process reengineering initiatives. Our primary goal
is to provide our clients with results-oriented, sustainable
innovative solutions to the challenges of human and organizational
performance improvement.
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THE RIGHT STRATEGIC SOLUTION |
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HOPS International LLC
addresses the dilemma, situations, and challenges facing both
management and employees today by effectively analyzing those
interpersonal, group, and organizational components as they impact
individual and organizational performance. Through innovative and
up-to-date applications of organizational development and human
resource improvement methodologies, HOPS International LLC
and it’s team of experienced professionals does more than just
provide a mechanical approach to solving and improving your
organization's bottom line performance.
As a globally acclaimed organizational and leadership development
team, HOPS International LLC provides a personalized
consultative approach, from leadership to the front-line, to
increase effectiveness and efficiency of performance by analyzing
not only how employees perform their jobs, but why, what they think,
and how they feel, thus humanizing relationships between management
and employees throughout all levels of the organization. Our
approach is based on the following core practices model that we
customize for each unique client:

Providing a balanced combination of professional consulting services
beginning with diagnostic assessment that focuses on leadership and
organizational performance improvement, HOPS International LLC
can assist your organization, public and private, in creating and
sustaining truly winning cultures wherein people at all levels
willingly support the organization’s mission and goals. |
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SUSTAINABLE POSITIVE PERFORMANCE
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The relationships that exists between management and employees is a
determining factor for results-oriented sustainable performance.
The Organizational Development process, merged with sound human
resource development practices, can provide positive results in any
size or type of organization. It will be quickly apparent to you
that your organization has positively changed. You will have
increased productivity, along with improved quality of work based on
a willingness to support defined goals and objectives through active
involvement and ownership at all levels. Your organization’s team
members, because they are actively engaged in a unique
state-of-the-art consultative organizational and leadership
development process, become more committed and loyal to mission and
objectives, have higher job satisfaction, and on the whole, possess
greater motivation – resulting in often dramatic performance
improvements.
By becoming more aware of total organizational performance, you and
your management team will increase your ability to develop
operational strategies that employees at all levels will more
readily and effectively execute. In addition, you will see improved
teamwork between departments. Communications within the
organization will be enriched and free flowing, and finally, you
will be aware of a positive and creative culture throughout the
organization.
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VISION-TO-RESULTS STRATEGIC PARTNERSHIPS
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HOPS International LLC
has adopted a process consulting approach in addressing
organizational and human resource performance issues, challenges,
and situations. In the world of business, there are no distinct
compartments separating the study of work groups. We analyze
inter-related segments and look at the total picture by integrating
the most current findings in organizational development and
behavioral sciences with expertise gleaned from years of human
resources management and organizational development experience –
both in the public and private sectors. We work closely with your
leadership and employee teams to build linkages and alignment from
vision to end results – examining each component and its
relationship to success along the way!
As a strategic business partner, HOPS International LLC works
closely with our clients to provide quality professional engaging
consulting services to address the emerging challenges of the 21st
century in the areas of human and organizational development and
organizational performance improvement. Our unique focus of
customized organizational development and training initiatives and
hands-on consultative support services has helped many
organizations, public, private, and non-profit sectors, achieve
significant improvements and sustainable results. We have
successfully supported clients in multiple industries, both private
and public sector, including Manufacturing, IT, Insurance, Banking,
Hospitality, Theme Park/Entertainment, Restaurant & Food Service
Management, Sales & Marketing, Customer Service, Manufacturing,
Telecommunications, and multiple domestic and foreign Government
entities from the Federal government to local cities.
Our consultants bring to your organization broad perspectives drawn
from years of exceptional experience in industry, government,
education, combined with the application of a wide variety of
organizational and leadership development, psychological, and human
performance improvement competency.
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SPECIALIZATION IN ORGANIZATIONAL PERFORMANCE IMPROVEMENT
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Our consultants bring to your organization broad perspectives drawn
from years of exceptional experience in industry, government,
education, combined with the application of a wide variety of
organizational and leadership development, psychological, and human
performance improvement competency. The following illustrates the
broad range of services offered by HOPS International LLC:
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Organizational & Leadership Development Programs, Tools, and
Services including:
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Diagnostic Assessment
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Cultural Profiling
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Leadership Profiling
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Strategic Alignment
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Coaching
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Leadership Development
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Management Skill Development
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Team Building
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Strategic Alignment Services
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Leadership Competency Assessment & Skill-Building
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Supervisory & Management Competency Development & Skill Building
Programs
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Change Management Programs, Processes, Training, & Support Services
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Vision & Cultural Alignment Programs & Tools
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Workforce Capacity Planning
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Business Process Reengineering (BPR) and Business Process Mapping (BPM)
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Six Sigma Solutions
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Knowledge Management Training and Mapping Process
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Operational & Programmatic Improvement Programs
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Organizational Change Management & Support Programs
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Quality Improvement Programs (Certified TQM Facilitator &
Consultant)
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Business & Personal Performance Coaching
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Strategic Planning Sessions
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Customer Service Competency Development
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WORLD-CLASS ACHIEVEMENTS
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Charles T. Walsh, Founder & Sr. Managing Director of HOPS
International LLC
- Established in 1992, HOPS International LLC is a recognized
world-class leader in the design, development, and facilitation of
innovative Organizational & Leadership Development, Human Resources
Training & Development, and Change Management solutions. Its team of
international associates specializes in Leadership and
Organizational Development Programs, Training System Design,
Organizational/Human Performance Improvement Programs, Change
Management, TQM, Six Sigma, Customer Service Training, Executive
Performance Coaching, Team Building, Cultural/Diversity Awareness,
and Program/Project Management. HOPS International has distilled its
state-of-the-art consultative approach to training & development
solutions from more than 30 years of successful efforts assisting
Fortune 500 companies, public sector organizations and foreign
governments. The following tables are representative of the multiple
clients, applications, and countries where HOPS International LLC
has made a positive impact:
REPRESENTATIVE INTERNATIONAL FOCUS
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United States
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Canada
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United Kingdom
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Brazil
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Sudan
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Bangladesh
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Morocco
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France |
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Norway
· Sweden
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Denmark
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Germany
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Kenya
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Zimbabwe
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South Africa
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Egypt |
REPRESENTATIVE CLIENT BASE
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NBC/Universal Orlando
• Florida Virtual Schools
• International Resources Group
• Nickelodeon Studios
• Carley Corporation
• FISKARS Brands, Inc.
• Orange County Clerk of the Courts
• Employer’s Association of Florida (EAF)
• TransAmerica Corporation
• BearingPoint International
• Scandic Hotels (Europe)
• Telia Communications (Sweden)
• L3 Cyterra
• Family Services of Metro Orlando
• PACT, Inc.
• PACT Institute |
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CONMOTO Consulting
(Denmark)
• U.S. Agency for International Development
(USAID)
• U.S. Department of State
• Center for Disease Control (CDC)
• Government of Southern Sudan Skara
Sommerland
Theme Park (Sweden)
• Seminole County Government, Florida
• Orange County Government, Florida
• City of Durham, North Carolina
• City of Mt. Dora, Florida
• Disney Institute
• Pall Life Sciences
• IHM Business School (Sweden)
• Poul Due Jensen Leadership Academy
• The Father’s Table |
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